Thank you for shopping at Joseph’s Department Store.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. No returns are allowed on any FINAL SALE items such as clearance and seasonal items. Jewelry and headwear cannot be exchanged or refunded for hygiene reasons unless the item is defective. All merchandise must be in the original condition and packaging, with tags attached, and original receipt present to receive a refund.
Please contact us at josephsdeptstoreonline@gmail.com to approve a return. We reserve the right to deny refund to sender without prior return approval.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging (if applicable) and have the original manufacturer tags attached. We cannot accept returns that have been worn/washed.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping charges may only be refunded on any purchase in circumstances where Joseph's Department Store is at fault. Some exceptions may apply.
Contact Us
If you have any questions on how to return your item to us, please don’t hesitate to contact us.
Returns & Exchanges may be handled in store to avoid additional shipping charges.
Contact us upon delivery of mishandled or damaged packaging.
